FAQ

How do I book online?

Simply enter your departure and arrival information in the request page using city names or 3 digit city codes. Our Internet booking engine performs a comprehensive search of the best airfares in the database and displays all flight options. Next, select the best flights that most closely match your travel plans and complete the purchase by input of required information. Once you have completed your purchase, you will receive automatic confirmation via e-mail that will include your airline, cruise, hotel or car reservation details.

How fast do we get our airline tickets?

If the airline will permit an e-ticket, we will e-mail you an e-ticket confirmation. If the airline will NOT permit an e-ticket, and a paper ticket must be issued, we will send the airline ticket via FedEx to the shipping address you enter in the reservation, the charge will depend on the type of shipping service you request.

How far in advance should I purchase my airline tickets to get the lowest airfare, and make sure I get them in time for my flight?

It is best to purchase your airline tickets as far in advance as possible to get the cheapest possible airfare. If the airline permits e-tickets, there is no time restriction for delivery. If the airline requires a paper ticket, please choose the appropriate service using FedEx for delivery.

What is an e-ticket (Electronic ticket) and do all of the airlines have the option of e-tickets?

E-tickets, now offered by many major airlines, allow you to travel without a paper ticket, eliminating the worry of leaving your airline tickets behind. We offer E-tickets when they are available. We usually will not be able to determine whether E-tickets are available on flights until you make your reservation. Not all airlines offer E-tickets. Using an e-ticket is very simple and completely secure.

How do I travel with an e-ticket?

If you purchase an e-ticket, you will receive an e-mail that includes your itinerary information and confirmation numbers. When you check in for your flight, give the airline ticket agent your name, flight number, a government-issued photo ID, and a paper copy of your itinerary or purchase receipt. Some airlines also require that you show the credit card used to purchase your airline ticket. If you are thinking about purchasing a ticket for a friend or relative who does not have access to your credit card, please call and check with the airline about their specific requirements.

Are there any differences between published fares and special airfares?

In short, no! We offer many special airfares that are available only on our website along with regular published airfares that are sold by major airlines. These special airfares are usually below the lowest published fare available directly from an airline company. Most special airfares do not require advance purchase. Seat assignments, and frequent flyer mileage are generally allowed.

Are airfares displayed for round-trip or one-way travel?

When you select the cities, dates, and number of passengers, etc., you are given the option of selecting round-trip or one-way travel. If you select round-trip, the price given is for a round-trip airfare. If you select one-way, the price given is for a one-way airfare.

Can I use my debit card to make pay for airline tickets or cruises?

Yes, all flight reservations may be purchased using debit cards that allow for such purchases. Please make sure that your debit card has a daily limit that will cover the total cost of all tickets being issued.

Can I make my reservations on-line at any time?

Yes, you may book on-line 24 hours a day, 7 days a week. Our agents are available for support. In the unlikely event that your tickets cannot be processed for any reason you will be notified within 2 business days and your payment will NOT be processed.

Do you verify Credit Cards for all transactions?

Before any tickets can be processed, we verify that the credit card billing address matches the address provided and that the credit card is a valid card. Depending on security criteria, we may find it necessary to have a credit card authorization form completed and signed by the credit card holder and sent to us via fax or scanned e-mail.

Can I purchase airline tickets for someone else?

Sorry, we do not accept third party credit card for airline tickets.

My name is misspelled on the airline ticket. Will this cause any problems?

The name on your ticket must be an exact match with the name on the government issued photo ID/passport. If your name is misspelled on your airline ticket or reservation, please contact us ASAP. Reissue of the tickets may involve additional charge from the airline.

Why can't I find available flights online?

There are several reasons this might happen. You may see an error message such as "unable to sell" this means that while you were making your reservation the seats were reserved by someone else. In this case you may have to start your search again.

Can I get a refund if I can't take my trip?

Usually, published fare tickets are non-refundable. In the event you must cancel your trip, most airlines will allow you to apply the value for travel within one year, and penalties apply. Most special airfares allow refunds, with a penalty ranging from $300 up to the full amount of the ticket. Restrictions on changes and cancellations vary.

Once payment has been submitted, changes to your booking are subject to a $300 fee plus the difference in the fare at the time the change is made. Any changes are also subject to availability at that time. Until you contact us and we determine the specific rules of the ticket you purchased and the changes you want to make, we're only able to provide you with the general policies outlined above. Our customer service representatives will calculate additional charges on the day you contact us. Please note: All paper tickets must be sent to our main office for refunds or exchanges. Some airfares may not permit changes once the tickets have been issued

How do I cancel or change my travel reservation?

To cancel or change your travel reservation, please contact one of our customer service agents e-mail, or telephone to be advised of the specific cancellation policies.

How long will it take to receive my refund?

Please allow up to 4-6 weeks to receive the refund after the airline ticket is received. Please note that refunds to a debit card may take longer to process. Check with your financial institution for specific information.

Am I able to view my itinerary online?

Yes. You may view your itinerary from our home page. Just click on the Link "Check My Trip". You must reconfirm your flight directly with the airline at least 72 hours prior to your departure date.

Do I need a transit visa?

All required documents for travel, transit, and entry/exit regarding international borders, are the sole responsibility of the passenger and not the travel agent. It is important that you know your passport, visa, and health requirements, which vary by destination. Make sure you get all the information required, well in advance of your trip. Due to the many different requirements we do not have the information on our web site. We recommend that you contact the embassies of the countries you are visiting.

Contact | Terms and Conditions | Policies | Forms | © 2016. BestBuyAir.com. All Rights Reserved.WiFi Connect